FAQ`s

  • How long does delivery take?

Please head on over to our "Shipping Page' to read up on all of our information regarding international and domestic shipping

  • How long does it take for my order to be processed?

All orders will be shipped within 24 hours. Please keep in mind business days excludes weekends and public holidays. We appreciate your patience during busy periods.

  • Do you offer free shipping?

YES! We offer FREE shipping for all orders over $150!!!

  • How can i track my order?

For all Australian orders, you can track your parcel here:

Please keep in mind that STANDARD INTERNATIONAL shipping is a non-trackable service.

  • Where do you currently ship to?

We ship worldwide, excluding the following countries: Costa Rica, Turkey, United Arab Emirates, Israel and Mexico. Please note there are ongoing delays with all shipments to Canada due to issues with the Canadian Postal Service.

  • Umm, my order hasn't arrived yet?

An order cannot be declared missing until 30 business days (this excludes weekends and public holidays) have passed to allow for unexpected delays with the postal services.

If it has gone past the expected delivery date, please contact: sales@daonica.com 

To find out how long delivery takes to where you are in the world, please head on over to our shipping page:

  • Will i have to pay duties/custom tax?

Unfortunately, in some countries you are liable to pay extra duties/tax on orders. Please check with your local customs office before ordering.

  • Can i return my order?

Please head on over to our returns page to read up on all information regarding the returning of your order. Please fill out the return form and our team will be in contact:

 

  • My item is our of the warranty period, can i still return it?

Please email returns@daonica.com for any questions regarding out of warranty items.

  • Can you print me off a shipping label?

Unfortunately, we are unable to print off shipping labels for other countries.

  • Will you pay for my postage back?

Indie and Harper are only able to cover the postage back for faulty or damaged goods. Please check with our returns team on how to post back your jewels.

  • Can i get a refund on a clearance item?

Unfortunately, we can only offer an exchange on clearance items.

  • How do i begin the returns process?

We understand that things can go wrong with online shopping, so we have kept our returns process as simple as possible! If you head on over to our returns page, fill out and submit the attached form, a member from our returns team will be in contact with you shortly.